FAQ: white-label payment infrastructure

Platform and branding

Can I tailor the platform navigation to my merchants?

Menu configuration happens once, at your level. You rename entries, reorder them inside their zone and set which ones stay visible, and that configuration applies to every company and merchant account below you, which holds the experience consistent across your whole portfolio. Roles and permissions then determine what each user reaches inside that menu, and a reset action restores the original names and visibility at any time.

Frequently Asked Questions

Platform and branding

Can I tailor the platform navigation to my merchants?

Can my merchants reach the platform on my own domain?

Can one merchant run several brands inside the same structure?

How do the scope levels map to my organization?

How far does the branding go?

Who decides what a program below me can configure on its own?

Which payment components does the European Accessibility Act reach?

Which checks should an operator run on its hosted checkout first?

Why does the payment method mix matter for inclusion?

Is it cheaper to build accessibility in or to add it later?

Should a checkout redirect customers to a separate payment page?

Can a merchant choose the card brand on co-badged cards in France?

Do saved cards keep working when a merchant changes acquirer?

How can operators measure whether a checkout change works?

Who invested in NORBr's November 2024 round?

Where is NORBr based?

Does NORBr work directly with merchants?

What is white-label payment infrastructure?

Is NORBr a PSP or an acquirer?

Providers and payment methods

Can I keep a contract active while excluding it from specific cases?

Do recurring payments survive a card being reissued?

How is a new provider or payment method added for a merchant?

What activates network tokenization?

What does scheme readiness cover for wallets?

What does the activation test check before a contract goes live?

Where can my merchants explore the full payment method catalogue?

What happens when a provider handles PANs only?

Which network token fields reach my systems?

Who carries the credit obligations when a merchant offers BNPL?

Does the Consumer Credit Directive apply the same way in every EU country?

What happens at checkout when a BNPL credit check fails?

Is BNPL regulated in the UK?

Does a direct scheme connection make the processor the acquirer?

Are scheme fees covered by the EU interchange caps?

How often do card schemes release changes?

Does NORBr connect operators directly to Visa or Mastercard?

Do stablecoin payments carry chargeback rights like card payments?

Who can issue a euro or dollar stablecoin offered in the EU?

Where do stablecoin rails add the least value?

Does adding a stablecoin partner change anything for merchants that do not use it?

Can a customer cancel a VRP mandate?

Do card chargebacks apply to VRP payments?

Can a PayFac offer VRPs to merchants in the EU today?

Do VRPs replace cards on file for recurring billing?

Who chooses the scheme on a co-badged card in the EU?

Does each local scheme require a separate integration?

What happens to single-branded domestic cards if the local scheme is not supported?

Is American Express reached the same way as Visa and Mastercard?

Does each merchant need its own Apple developer account?

What does the operator have to renew over time?

Can an Apple Pay payment be retried on another processor?

Does Apple Pay work on desktop browsers?

Can a terminal certified in one country be used in another?

Is SoftPOS an alternative to dedicated terminals?

How many terminal models should an operator start with?

Where do in-store transactions appear for reconciliation?

What is the difference between static and dynamic QR codes?

Does QR acceptance require a payment terminal?

Can a traveler pay a foreign QR code with a home-country app?

Do operators connect national QR schemes directly?

Does a merchant need an Indian bank account to be paid?

Is there a limit on cross-border transaction amounts?

Who handles the recurring mandate for Indian subscriptions?

Can an operator choose which merchants get Indian payment methods?

Does an operator need a separate contract with Ecommpay?

Do merchants have to change their integration to use Ecommpay?

Can Ecommpay be used only as a fallback provider?

Is one cross-border acquirer enough to enter a new market?

Why does an acquirer's risk appetite matter for a PayFac?

Who checks that an acquirer holds the right local licenses?

Does adding an acquirer mean new work for every merchant?

Does Verification of Payee matter for payouts and refunds?

Can an operator add instant payments through its card acquiring integration?

When will Wero be accepted in physical stores?

When do non-euro EU countries have to support instant payments?

Will cash disappear in the markets covered here?

Which payment methods should an operator add first in a cash-heavy market?