Resolve the claim before

it’s a chargeback.

Verifi and Ethoca alerts, built into your platform.

A cardholder contests a payment. You hear about it first, and the chargeback never lands on your merchant.

How an alert plays out.

From the cardholder’s call to a closed case, in four steps.

01. The cardholder contests

They tell their bank they don’t recognise a payment.

02. The alert reaches you

The issuer sends it through Verifi or Ethoca, before any chargeback is filed.

03. NORBr finds the payment

Matched to the original transaction by PSP ID, ARN or card data.

04. The case closes

The cardholder is refunded. No chargeback, no fee, no hit on the ratio.

Every alert.

One place.

One table for every alert

Verifi and Ethoca alerts side by side, across all your merchants. Filter by source, status or merchant.

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Linked to the original payment

Each alert opens on its card and transaction data. One click to the full payment record.

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Your brand.

Your merchants’ alerts.

Under your brand

Your merchants follow their alerts in your portal. They see Verifi or Ethoca as the source. Nothing else.

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Scoped to each merchant

Alerts are switched on merchant account by merchant account. Each user sees only the alerts in their scope.

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Frequently Asked Questions

The best chargeback is the one never filed.

Verifi and Ethoca alerts, on your platform, under your brand.