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Frequently Asked Questions2023-04-20T11:53:59+02:00
What is a digital payment method?2023-04-18T17:11:33+02:00

A digital payment, also known as an electronic payment, is a transaction that is processed entirely through digital or electronic means, without the need for physical cash or checks. Digital payments can be made online, through mobile devices, or other digital channels. Some examples of digital payments include: Credit or Debit Cards: Payments made using credit or debit cards through a payment gateway or Point-of-Sale (POS) terminal. Mobile Payments: Payments made using mobile devices such as smartphones or tablets through mobile payment apps like Apple Pay, Google Pay, or Samsung Pay. E-Wallets: Payments made using digital wallets like PayPal, Venmo, or Alipay, which allow users to store multiple payment methods and make payments through a single account.

Cryptocurrencies: Payments made using digital currencies like Bitcoin or Ethereum, which use blockchain technology to facilitate secure and decentralized transactions. Bank Transfers: Payments made through electronic funds transfer (EFT) systems like Automated Clearing House (ACH) or wire transfers. Digital payments are becoming increasingly popular due to their convenience, speed, and security. They also provide businesses with greater flexibility in accepting payments and allow them to expand their customer base beyond physical borders.

What is a Local payment method?2023-04-18T17:10:59+02:00

Local Payment Methods are payment options that are specific to a country or region, and are preferred by customers in that market. These payment methods are often used for cross-border transactions, and can include options such as iDEAL in the Netherlands, Boleto Bancário in Brazil, and Alipay in China. By offering these payment options, merchants can cater to the specific needs and preferences of their customers in different regions. Here are some examples of Local Payment Methods from each of the five continents: North America: In the United States and Canada, credit and debit cards are the most common payment methods. However, consumers also prefer to use PayPal, Apple Pay, and Google Wallet. Additionally, Interac is a popular payment method in Canada. South America: In Brazil, Boleto Bancário is a preferred payment method.

This is a cash-based payment option that allows customers to print out a voucher and pay at a local bank or convenience store. In Argentina, Rapipago and Pagofacil are also popular cash-based payment options. Europe: In the Netherlands, iDEAL is a popular payment method. This is an online banking system that allows customers to pay directly from their bank accounts. In Germany, Sofortüberweisung is a similar payment method. Additionally, in the UK, customers prefer to use PayPal and Direct Debit. Asia: In China, Alipay and WeChat Pay are the two most popular payment methods. These are mobile payment options that allow customers to pay using their smartphones. In Japan, Konbini payments are popular, which allows customers to pay in cash at convenience stores. Africa: In Nigeria, customers prefer to use bank transfers, as well as cash-based options like Quickteller and Paga. In Kenya, M-Pesa is a mobile payment option that is widely used. It allows customers to transfer money and pay bills using their mobile phones.

Overall, Local Payment Methods are essential for businesses operating in different regions around the world. By offering these payment options, you can attract more customers and increase your revenue. It’s important to understand the specific needs and preferences of your customers in each region, and to provide payment options that they are comfortable using. By doing so, you can build trust with your customers and establish a strong presence in the global market.

How do you ensure payment security and compliance?2023-04-18T17:07:33+02:00

We take payment security and compliance very seriously and follow strict measures to protect our merchants and their customers. Our platform is PCI-DSS compliant, which means that it meets the highest standards for payment card security. We also use advanced fraud detection and prevention tools to monitor transactions for suspicious activity. In addition, we stay up to date with the latest regulations and industry standards to ensure that we are always in compliance with relevant laws and regulations.

What is your process for onboarding new payment methods or providers?2023-04-18T17:07:22+02:00

When onboarding new payment methods or providers, we follow a thorough vetting process to ensure that they meet our security and compliance standards. We evaluate their technical capabilities, financial stability, and track record of successful transactions. Once a new payment method or provider is approved, we work closely with them to integrate their system into our platform and test it thoroughly before making it available to our merchants.

What payment channels do you support?2023-04-18T15:51:55+02:00

Our platform supports a wide range of payment channels, including credit and debit cards, bank transfers, e-wallets, and mobile payments. We also offer support for alternative payment methods such as cryptocurrency, which allows merchants to expand their reach and appeal to a broader customer base.

How does your payment orchestration platform work?2023-04-18T15:51:19+02:00

Our payment orchestration platform acts as a centralized hub that connects merchants to various payment methods and providers. When a customer initiates a payment, our platform routes the transaction to the appropriate payment provider and handles the entire payment flow from authorization to settlement. This helps merchants manage their payment operations more efficiently and provides customers with a seamless checkout experience.

What is a Payment Aggregators (#PA)?2023-04-18T18:56:12+02:00

A PA is a company that enables merchants to accept payments through a single account. They aggregate transactions from multiple merchants into a single merchant account and facilitate payouts.

What is a Payment Facilitator (#PayFac)?2023-04-18T18:56:26+02:00

A PayFac is a company that simplifies the payment process for sub-merchants by providing a unified platform. They act as a middleman between the sub-merchant and the acquiring #bank and handle all the necessary compliance and underwriting processes.

How do you handle compliance with know-your-customer (KYC) regulations?2023-04-18T17:09:38+02:00

NORBr helps you comply with anti-money laundering (AML) and know-your-customer (KYC) regulations by implementing robust policies and procedures tailored to your specific needs, conducting ongoing AML training for your staff, and collecting and verifying your customer identity information. Overall, NORBr is a comprehensive and secure solution for managing your cross-border payments, providing you with the tools and support you need to make international transactions more efficient and secure.

How do you handle compliance with anti-money laundering (AML) regulations?2023-04-18T17:09:29+02:00

NORBr helps you comply with anti-money laundering (AML) and know-your-customer (KYC) regulations by implementing robust policies and procedures tailored to your specific needs, conducting ongoing AML training for your staff, and collecting and verifying your customer identity information. Overall, NORBr is a comprehensive and secure solution for managing your cross-border payments, providing you with the tools and support you need to make international transactions more efficient and secure.v

What are the best practices for managing cross-border payments?2023-04-18T18:56:57+02:00

NORBr is a payment orchestrator that connects you to all cross-border payment services providers that can help you manage your cross-border payments efficiently and securely, while also ensuring compliance with relevant regulations. NORBr offers advanced features like fraud detection, currency conversion, and real-time tracking and reporting, which can help you optimize your payment processing for cost efficiency and speed.

What are the risks associated with cross-border payments?2023-04-18T18:57:21+02:00

Cross-border payments can be associated with several risks for you, including currency fluctuation risk, regulatory risk, and fraud risk. Currency fluctuation risk refers to the potential impact of exchange rate fluctuations on the value of your payments. Regulatory risk relates to the complexity of complying with different regulations in different countries. Fraud risk refers to the potential for fraudulent activity, which can be more difficult to detect and prevent in cross-border transactions.

What are the typical processing times for cross-border payments?2023-04-18T17:09:12+02:00

Processing times for cross-border payments can vary depending on the payment method and the countries involved. Some payment methods, such as wire transfers, can take several days to process, while others, such as mobile payments, instant payments, can be processed instantly. Currency conversion can also impact processing times, as it can add an additional layer of processing and verification.

What are the different payment methods used for cross-border payments?2023-04-18T17:16:37+02:00

There are several payment methods used for cross-border payments, including wire transfers, credit and debit cards, e-wallets, and mobile payments. Each payment method has its own benefits and drawbacks, and you should consider the preferences of your customers when selecting payment methods.

What are the regulatory / compliance requirements for cross-border payments?2023-04-18T17:15:28+02:00

Compliance requirements for cross-border payments can vary by country and payment method, but generally include anti-money laundering (AML) and know-your-customer (KYC) regulations, as well as compliance with international trade and economic sanctions. Some countries may also require specific licenses or permits for conducting cross-border payments. Adhering to these regulatory requirements is essential for managing risk and avoiding legal and financial penalties.

What are the typical challenges associated with cross-border payments?2023-04-18T17:08:17+02:00

Cross-border payments can present several challenges for you, including currency conversion, regulatory compliance, and fraud prevention. Currency conversion can be complex and costly, and exchange rates can fluctuate rapidly, leading to uncertainty around payment amounts and processing times. Regulatory requirements can vary by country and can be complex to navigate, adding to the complexity of cross-border payments. Fraud prevention is also a concern, as cross-border transactions can be more vulnerable to fraudulent activity.

What are the benefits of accepting local payment methods?2023-04-18T17:08:05+02:00

Accepting local payment methods can offer several benefits for your business, including increased customer satisfaction, higher conversion rates, and reduced payment processing costs. By offering payment methods that are familiar and convenient for your customers in their local region, you can build trust and credibility with them. This can lead to increased customer loyalty and repeat business. Additionally, offering local payment methods can reduce the costs associated with currency conversion and cross-border fees, ultimately improving your bottom line.

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